Case Studies
ISSUE:
Client requested outside help regarding new collaboration technologies and tools for their globally growing workforce. The goal was to provide enhanced collaboration and communication services while minimizing future capex/opex.
ISSUE:
As growth continued for this global manufacturer, operations could not ensure employees could fulfill customer orders sufficiently. The client sought to increase order fulfillment efficiency and be positioned to take advantage of scalability and reliability of IT systems.
ISSUE:
A rapidly expanding client opening over 100 stores in one year alone, was looking for an opportunity to improve their store support through a digital transformation. Communication, data and metrics are critical especially with a wide variety of requests/requirements that constantly come into the client store.
ISSUE:
The client identified poor data processing as a key reason for their business initiatives failing to achieve targeted benefits. The issue was their inability to process massive amounts of data quickly to be useful in making critical decisions.
PROJECT:
Oak facilitated a strategic planning session, conducted consulting assessments, met with key executives to understand the ‘As Is’ and ‘To Be’ states of client while providing a solid business case for client to pursue.
PROJECT:
Oak facilitated an IT assessment of the business and determined that the client could achieve those goals by undergoing a digital IT transformation. The company implemented a Converged IT system transforming it data center and giving IT services a real boost for the business. strategic planning session, conducted consulting assessments, met with key executives to understand the ‘As Is’ and ‘To Be’ states of client while providing a solid business case for client to pursue.
PROJECT:
Oak generated an IT assessment of the business and determined that the client could achieve those goals by undergoing a digital IT transformation. The project recommendations included a Converged IT system for efficient order fulfillment.
PROJECT:
Oak assisted the company in developing a business and IT strategy partnership with improving Big Data collection, processing and analysis. Implementing systems and solutions to provide greater agility, scalability to yield greater business and IT results.
RESULT:
The project case provided client with improved overall communications and collaboration for both workforce and global clients through a unified communications and messaging system. It also provided operational cost savings across the company by reducing dependency on multiple redundant systems.
RESULT:
Through the Converged IT System, the company was able to offer highly reliable and instant availability of IT services that enabled staff to fulfill customer orders faster. In addition, the company decided to rebuild brand and add value back into the company thereby giving it a superior asking price and enhancing share holder value.
RESULT:
Month over month improvement in calls handled per person based on improved efficiencies/effectiveness. Ease of working with resources that have business knowledge of the stores and client environment. Improved customer support across a dedicated team providing consistency in service quality.
RESULT:
The client implemented the business/IT strategy, developed/deployed advanced systems to enable high-performance computing capabilities for processing and analyzing massive datasets. As a result, the client was able to quickly sift through structured and unstructured data to extract actionable intelligence through greater manipulation and visualization of that data, and achieving targeted benefits.